The Fracino Cherub CHE1 is a manual fill coffee machine, perfect for bars, cafes and restaurants where space is limited and plumbed water is not available. Its contemporary design and low volume capacity make it a reliable, durable and user-friendly option.

Suitable for ground coffee, pods or capsules, the Cherub CHE1 is ideal for sites requiring approximately 50 coffees daily. It has the facility to make two drinks and steam milk simultaneously, saving waiting times and ensuring your hot drinks are ready in a matter of minutes.

Operating the Cherub CH1 is hassle free thanks to its automatic water level system, including a probe, electronic control unit, and solenoid valve. It comes equipped with a changeable internal water filter to prevent scale build-up in hard water areas, ensuring a consistent brew every time.

The Cherub CH1's high-quality copper boiler is heated by a multiple looped element, guaranteeing a superior performance. Its full-size, thermosyphonic, brass bodied coffee making group ensures consistent temperature and smooth extraction. There is also a power shut-off feature that protects the element should the boiler water level drop.

Technical Info

Product features

• CapacityBoiler / tank capacity: 3 Ltr
• Dimensions380(H) x 345(W) x 510(D)mm
• MaterialMetal & Plastic
• Output2.85kW
• Supplier Model NumberCHE1
• Voltage230V
• Warranty1 Year Parts & Labour
• Weight22kg
• ColourBlack & Silver
• Includes a changeable internal water filter that prevents build-up of scale in hard water areas
• High-quality copper boiler heated by a multiple looped element
• Automatic water level system with probe, electronic control unit and solenoid valve
• Power shut-off feature to protect the element should the boiler water level drop
• The pressure of water and stem is separately controlled by brass safety valves
• Brass-bodied group with stainless steel shower plate, solenoid valve and high pressure pump
• Pressure controlled by a double contact pressure switch
• Pressure gauge and electronic water control
• Perfect for the office and low volume outlets serving approximately 50 coffees daily
• No installation requirements other than a 13 amp socket

Cafetronix – Shipping Policy

Last updated: [23/11/2025]

This Shipping Policy explains in detail how orders are processed, confirmed, shipped, tracked, and handled once delivered. By placing an order with Cafetronix, you agree to the terms outlined below.

If you have any questions, please contact us at info@cafetronix.co.uk

1. Order Confirmation Process

1.1 Pre-authorisation of payment

• When you place an order on our website, your payment method will be pre-authorised only.
• This means your card issuer reserves the funds, but no money is taken at this stage.
• Pre-authorisation ensures we can secure payment only after stock availability is fully confirmed.

1.2 Stock verification with supplier

• After the order is submitted, we immediately contact our authorised supplier or warehouse to verify that the item is:In stockAvailable for immediate dispatchFree from any shipping restrictions or delays

1.3 Processing the final payment

• Once we receive confirmation that your item is available:We process the actual payment (your card is officially charged).Your order is then prepared for dispatch.

1.4 If the item is delayed or on backorder

• If our supplier informs us that:The item is out of stockThe item is on backorderThe item cannot be dispatched immediately

Then:

1. We will void the pre-authorisation (meaning you will not be charged).
2. We will contact you promptly to explain the delay and provide available options such as:Waiting for restockSwitching to an alternative itemFully cancelling the order

We never charge your card unless we have confirmed availability.

2. Order Delivery and Dispatch Timelines

2.1 Standard dispatch time

• If your item is confirmed to be in stock:Your order will be dispatched within 5 working days after your payment is processed.“Working days” refers to Monday to Friday, excluding public holidays.

2.2 Tracking information

• Once your order has been dispatched:We will send you tracking details by email within 24 hours.This tracking number allows you to:Monitor your delivery in real timeSee estimated delivery datesReceive updates directly from the courier

2.3 If you do not receive tracking information

• If 6 working days pass after placing your order and you still have not received tracking information:Please contact us at info@cafetronix.co.ukProvide your order number to help us locate your shipment quicklyWe will investigate with our warehouse or courier and update you as quickly as possible

3. Delivery Inspection & Damaged Shipments

3.1 Inspecting items on delivery

We strongly advise customers to:

• Thoroughly inspect the packaging and the item at the moment of delivery
• Check for:Visible damageCrushed or torn packagingMissing itemsWater damageSigns of tampering

3.2 Refusing delivery

• If the item shows visible damage, we strongly recommend that you DO NOT accept the delivery.
• Politely refuse the parcel and inform the courier that the package appears damaged.

This allows us to handle the issue more efficiently and prevents complications.

3.3 If you discover damage after accepting the delivery

If you only notice damage after opening the parcel:

1. Take clear, well-lit photos of:The damaged itemThe packaging (external and internal)Any shipping labels
2. Email the photos to info@cafetronix.co.uk
3. Include:Your nameOrder numberA brief explanation of what was damaged 

3.4 Insurance claims

• Once we receive your photos and information:We will open an insurance claim with the courier or supplier on your behalf.We will guide you through the process if we require any further documentation.Our priority is to resolve the issue and ensure you receive either:A replacement item, orA refund, depending on the circumstances and availability

4. Order Cancellations and Refunds

4.1 Cancelling before dispatch

• You can cancel your order within the first 48 hours after placing it without any additional fees.
• Simply contact us at info@cafetronix.co.uk with your order number.

4.2 Cancelling after 48 hours

• Orders cancelled after 48 hours may be subject to additional fees, because:The item may already be in processingAdministrative or restocking costs may applyThe supplier may have begun preparing the shipment

4.3 Cancelling after dispatch

If the order has already been dispatched:

• The buyer (you) is responsible for:Any return shipping costsEnsuring the item is returned in its original condition and packagingFollowing our return instructions carefully

Once the item is returned and inspected under our Return Policy, a refund will be issued if eligible.

4.4 Refund method

• All refunds can only be issued to the exact same payment method used to place the original order.
• This is a security measure to protect both parties and to comply with payment-provider regulations.

5. Contact Information

For any questions about shipping, tracking, cancellations, damaged items, or order status:

Email: info@cafetronix.co.uk

Response time: Within 1–2 business days

Cafetronix – Returns and Refunds Policy

Last updated: [23/11/2025]

This Returns and Refunds Policy explains in detail how returns, exchanges and refunds work at Cafetronix.
By placing an order with us, you agree to the terms set out below.

If you have any questions at any point, you can contact us at info@cafetronix.co.uk

1. General Return Period

• We offer a 30-day return policy.
• This means you have 30 calendar days from the date you receive your item to request a return.
• The 30-day period starts on the day after the item is delivered to you or to a person you’ve nominated to receive it.

If 30 days have passed since you received your item, we cannot guarantee that we will be able to accept your return, except where required by law (for example, if a product is faulty).

2. Eligibility Conditions for a Return

To be eligible for a return under this policy, every item you send back must meet all of the following conditions:

1. Same condition as receivedThe item must be in the same condition you received it in.It must be unused, unworn (where applicable) and undamaged (unless you are returning it due to damage on arrival or a defect).
2. Original packagingThe item must be returned in its original packaging, including:Original box or outer packagingProtective inserts, foam, or bagsAny accessories, cables, tools, manuals or other items included in the boxPackaging should be in a condition that reasonably protects the product during return shipment.
3. Tags and labelsAny original tags, labels, stickers, protective films or seals that came with the product should still be attached and unremoved, where applicable.
4. Proof of purchaseYou must provide a receipt or other proof of purchase, such as:Your order confirmation emailAn invoice from CafetronixThe order number linked to your purchase

If an item is returned to us and does not meet these conditions, we may not be able to accept the return or issue a refund.

3. How to Start a Return

To start a return, you must contact us first.

1. Contact usEmail: info@cafetronix.co.ukSubject line example: “Return request – [Order Number]”Please include:Your full nameOrder numberDetails of the item(s) you want to returnThe reason for the returnPhotos if the item is damaged, defective or incorrect
2. Return approvalOnce we receive your request, we will review it and confirm whether your return is accepted or not accepted under this policy.If your return is accepted, we will provide:A return shipping label, andStep-by-step instructions on how and where to send your package.
3. Sending the item backOnly send your item back after you have received:Our written confirmation, andThe return shipping label and instructions.Items sent back to us without first requesting a return will not be accepted.
4. Return shipping labelYou must use the return shipping label and follow the instructions we provide, so that:The parcel is properly trackedIt is sent to the correct return addressIt is properly associated with your order when we receive it

If at any stage you have doubts or questions about how to pack, label or ship your return, email us at info@cafetronix.co.uk before sending it.

4. Damages, Defective Items and Wrong Items Received

We take quality seriously and want your order to arrive in perfect condition.

4.1 Inspecting your order

• Please inspect your order as soon as it arrives.
• Check the packaging and the item(s) for any visible damage, defects, or discrepancies.

4.2 If your item is damaged, defective, or incorrect

If you believe your item is defective, damaged, or not what you ordered, please:

1. Contact us immediately at info@cafetronix.co.uk
2. Include:Your full nameOrder numberA clear description of the issueClear photos or videos of:The productThe damage or defectThe packaging (if relevant)The label or serial number (if applicable)

4.3 What we will do

• We will evaluate the issue and decide the appropriate solution, which may include:A replacement itemA repair, where applicableA refund
• The chosen resolution will depend on:The type of productThe nature of the issueAvailability of stockApplicable laws and your rights as a consumer

Our goal is always to “make it right” in a fair and reasonable way once we confirm the problem.

5. Exceptions and Non-Returnable Items

Some items cannot be returned, except where they are faulty or where the law gives you additional rights.

5.1 Non-returnable categories

The following types of items are generally non-returnable:

1. Perishable goodsFor example:Food productsFlowersPlantsThese items cannot be reused or resold once shipped, so we cannot accept returns unless they arrive damaged or not as described.
2. Custom or personalised productsFor example:Special orders made to your specificationsItems with custom engraving, printing, or brandingProducts customised with your logo, name, or designThese items are made specifically for you and typically cannot be resold.
3. Personal care goodsFor example:Certain beauty or grooming productsOnce opened or used, these items cannot be returned for hygiene and safety reasons.
4. Hazardous materials, flammable liquids or gasesFor example:Certain cleaning chemicalsAerosolsProducts containing flammable solventsDue to safety and transport regulations, these items cannot be returned.
5. Sale itemsItems sold as sale, clearance or discounted may be non-returnable.As per your original policy: “Unfortunately, we cannot accept returns on sale items.”
6. Gift cardsAll gift cards are non-returnable and non-refundable, except where required by applicable law.

5.2 If you are unsure

If you are unsure whether your item is returnable:

• Please contact us at info@cafetronix.co.uk before placing your order or before requesting a return.
• We will confirm whether your specific item is eligible under this policy.

6. Exchanges

We do not operate a traditional “send-back-and-swap” exchange system where we automatically replace one item with another in the same transaction.

Instead:

1. The fastest way to get the item you want is:Request a return for the item you have (if it is eligible under this policy), andOnce your return is accepted, place a separate new order for the new item you want.
2. Why we do it this way:It allows us to:Process your return and refund correctly and clearlyEnsure the new product is reserved and shipped to you as quickly as possibleIt gives you complete control over what you order next (e.g. different model, colour, or quantity).

If you need help choosing a replacement product, you can email us at info@cafetronix.co.uk and we’ll be happy to guide you.

7. European Union – 14-Day Cooling-Off Period

This section applies specifically to orders shipped into the European Union.

7.1 Your right to cancel

Notwithstanding the 30-day return period above, if your order is being shipped into a country within the European Union, you have:

• The right to cancel or return your order within 14 days
• For any reason and without providing a justification

This is often known as the “14-day cooling-off period”.

7.2 Conditions of the item

If you exercise this 14-day right:

• Your item must still meet the following conditions:In the same condition that you received itUnworn or unusedWith all tags attached (if applicable)In its original packaging
• You’ll also need to provide:The receipt or proof of purchase, such as your order confirmation or invoice

7.3 How to exercise this right

• Contact us at info@cafetronix.co.uk within 14 days from the date you received the item.
• Clearly state that you are exercising your right to cancel under the EU cooling-off period.
• We will then provide you with:Return instructionsA return shipping label, where applicable

8. Refunds

This section explains how we process refunds for items that we have accepted as returns.

8.1 Inspection of returned items

• Once we receive your returned item, our team will:Inspect the product for conditionConfirm that it matches the orderCheck that it meets the eligibility conditions set out in this policy

8.2 Approval or rejection of refund

• After inspection, we will decide whether your return is:Approved – you are eligible for a refundNot approved – you are not eligible for a refund (for example, the item is used, damaged, or missing parts not due to our error)
• We will notify you by email to:Confirm approval or rejection of your refundProvide a brief explanation if the refund is not approved

8.3 Refund method and timing

If your refund is approved:

• You will be refunded via your original payment method, for example:Credit or debit cardPayPal (if used)Any other payment method you used at checkout
• We aim to process the refund within 10 business days from the date we approve the return.

Please note:

• Once we have processed the refund on our side, it may take additional time for your bank or payment provider to:Process the transactionPost the refund to your account
• This additional processing time is outside our control and can vary between providers.

8.4 If you have not received your refund

If more than 15 business days have passed since we approved your refund and you still have not received the money:

1. First, check with your bank or payment provider to see if the refund is pending.
2. Then contact us at info@cafetronix.co.uk with:Your order numberThe date of the refund approval emailAny reference from your bank (if available)

We will then investigate and help you track what has happened.

9. Contact Information

For all questions or requests relating to returns, refunds, damages, or exchanges, please contact:

Email: info@cafetronix.co.uk

We recommend keeping all correspondence (emails, order confirmations, tracking details) until your return and refund are fully completed.

📄 Download the Fracino Cherub User Manual (PDF)